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Questions From the Field: Why Are My Customers More Demanding?

By Blaine Fox

Thanks to all of the contractors who have sent questions to me. In this issue, I’m going to address one concern that came up in email after email – how to deliver superior service in a profitable way. It’s an issue that we should all be thinking about, and to their credit, the most progressive mechanical contractors focus on it every single day. But times change, attitudes shift, your customers think about you differently – a lot of times, you can’t figure out why. So here are some thoughts around the most popular question I received so far:

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CO Puts Contractors in a Tight Spot

By Jack Sine

One of the biggest threats to the HVAC contractor is one that is seldom given the attention that it deserves -- carbon monoxide. Unlike other challenges faced by contractors and their technicians, inattention to possible CO problems can lead to illness and death for their customers and put contractors and technicians at risk.

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Freedonia Group Forecasts 4.5% Increase in HVAC Demand


An HVAC industry survey conducted by The Freedonia Group, Cleveland, OH finds HVAC demand will increase by 4.5% each year, to $17 billion by 2013. The research finds advances will be driven by a projected recovery in residential construction
from a low 2008 base.

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Shaw Mechanical Hits the Books in Orange County, FL


Shaw Mechanical Services, LLC, Orlando, FL, has completed the replacement of two centrifugal chillers and cooling towers at the downtown Orlando main branch of the Orange County Library System, as designed by TLC Engineering for Architecture.

The $800,000 project required a complete shut down, during which 700 tons of temporary cooling were provided, so that no loss of cooling ever occurred to the operating facility. The new variable speed water cooled centrifugal chillers were disassembled and re-assembled in order to get them in the basement CEP.

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ARTICLES IN THIS ISSUE

Questions From the Field: Why Are My Customers More Demanding?
CO Puts Contractors in a Tight Spot
Freedonia Group Forecasts 4.5% Increase in HVAC Demand
Shaw Mechanical Hits the Books in Orange County, FL




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