Now that we’re learning consumers think already-lousy customer service is getting even worse, how should your restaurant respond? Consider it a sign that solid execution of hospitality basics can give you a competitive edge. Here’s how to make sure your restaurant delivers.

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Expect big drama at the Congressional hearing titled “The Outbreak of Salmonella in Eggs.” It starts today, and we’ll learn if the offending egg producers are too big too fail, even though the restaurants that innocently served the eggs are the ones being hit with expensive lawsuits.

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The Multicultural Foodservice and Hospitality Association recently held a diversity network event called Navigating the Corporate Landscape: Personal Brand Marketing in a Multicultural World. We asked Gerry Fernandez, president of the Multi-Cultural Foodservice Hospitality Alliance, what tips on personal branding he took away from this event.

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